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| At CellularOne, we have the only full-service, local Customer Care Team in San Luis Obispo County. |
At CellularOne, we have the only full-service, local Customer Care Team in San Luis Obispo
County. This means you are working directly with the wireless provider of your new phone and
not with a dealer or an agent. When you have a question or need help, you can turn to the
people who sold you the phone because they are experts in wireless service. Plus, highly
skilled and knowledgeable Customer Care Representatives are located in all our locations
throughout San Luis Obispo County to assist you in person.
Our Service Center is another means of keeping our commitment to provide the best quality
service to our customers on the Central Coast. CellularOne provides the only local authorized
service center for Nokia, Ericsson and Motorola. At our downtown San Luis Obispo location we have
onsite equipment testing and repairs available from our factory authorized technicians.
The Service Center is open 8am-6pm Monday through Friday for all your service needs.
In addition to in-person support at all of our locations, our Customer Care Representatives are also
available to assist you by phone or online Monday through Friday from 8 am to 6:00 pm and Saturdays from
9:30 am to 6 pm. Just give us a call at 543-0100 or email us.
You can also access our online account services 24 hours a day, simply by registering for
My Account. It's a convenient way to view and pay your bill, check your outstanding
balance, or make changes to your account.
CellularOne has convenient locations throughout San Luis Obispo County with
Customer Care Representatives to serve you.
San Luis Obispo: 733 Marsh Street, corner of Marsh and Garden
Monday through Friday from 9 am - 6 pm and Saturdays from 10 am - 5 pm.
Pismo Beach: 513 Five Cities Drive, Pismo Coast Shopping Center
Monday through Thursday from 9 am - 6 pm, Friday 10 - through 6 pm and Saturday from 10 am - 5 pm
Paso Robles: 149 Niblick Road, Albertson's Shopping Center
Monday through Thursday from 9 am - 6 pm, Friday 10 am through 6 pm and Saturday from 10 am - 5 pm
(805)543-0100 or (800)549-4000
At CellularOne of San Luis Obispo, we are proud of our reputation on the Central Coast and
have set the standard for quality systems, superior coverage and local customer service.
CellularOne is committed to giving you the service you need and expect after the sale!
Wireless technology is designed to keep you in touch while on the move. In times of disaster, wireless
service may even provide a means of essential communication when other means have failed.
But, it is not perfect. In some areas, coverage sites have not been entirely completed. Even where
coverage sites are completed, wireless service relies on radio signals that are subject to
interference, blocking, fading and distortion. Wireless calls may be dropped as you move from
place-to-place and may be hard to initiate when you are in certain areas. These limitations affect all
kinds of calls; personal, business & emergency.
Likewise, digital equipment & service plans do not necessarily assure you of receiving digital service,
including certain unique features & attributes available with this technology. When a digital signal
is not available, your phone automatically switches to an analog mode.
CellularOne cannot guarantee 100% reliability or total conversational privacy. In cases of system-wide
outages, CellularOne will, upon demand, make pro-rated refunds in amounts paid for service. However,
your customer service agreement provides that other kinds of damages from eavesdropping or from missed
or garbled calls are both unpredictable & hard to quantify, that you are in a better position to ensure
yourself against them, & that CellularOne cannot be required to pay so-called consequential damages.
There are steps you can take to mitigate some of these problems. First & foremost is to learn how your
phone works. For example, speed dialing & automatic recall are features which can be of great help when
a call has been dropped or you encounter system congestion. "Hands-free" features & accessories help
you use your phone more safely while in your car. You should familiarize yourself with areas where
coverage is limited, & take care always to have fresh batteries for your portable phone.
Please feel free to call one of our Customer Care representatives with your questions. We want you to
get the most out of this exciting wireless technology.
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