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Frequently Asked Questions
About Local Number Portability
What is Wireless Local Number Portability?
When will I be able to switch to CellularOne?
Why should I switch to CellularOne?
Can I switch multiple lines?
Can I transfer my phonebook, voice messages and text messages?
How do I know if my current number is eligible to be ported?
How long will it take to port my number?
How will CellularOne port my number?
How will I know when the port to CellularOne is complete?
Should I cancel my existing service before porting?
What happens to calls while I am in the porting process?
What if I need to dial 911 during the porting process?
Will I be charged any fees for porting to CellularOne?
Will I need to get a new phone?
About The Phones
Does my phone have to be on to receive a call?
How are wireless phones different and what kind should I buy?
How do I download ring tones?
How do I know if my phone can accept ring tones?
How do I register my phone when I am roaming?
How many ring tones can my phone store?
What do I do if my phone is lost or stolen?
What is a ring tone?
What is the difference between nickel cadmium (NiCd) and nickel metal hydride (NiMH) batteries?
What is the difference between standard and polyphonic ring tones?
When and how long should I charge my battery?
About The Service
How can I get the most out of my cellular service without spending more money?
How can I use call waiting, call forwarding & conference calling & what are the associated costs involved?
Is a call to Customer Service a free call?
What are long distance charges?
What calls qualify for “free long distance”?
What is a home area?
What is CellularONE PCS Numeric Messaging?
What is CellularONE PCS VoiceMail with Message Waiting Indicator?
What is roaming?
What is the difference between roaming and long distance?
What is the fraud protection feature?
When are long distance calls free if I am participating in a promotion offering free long distance?
Why are there dead spots in my wireless service?
Why are you The Coverage Leader?
Will I be billed airtime for toll-free calls?
About Your Bill
How are late fees assessed on my invoice?
How is my airtime billed?
What is my billing cycle & when should I expect to receive my bill?
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